User-centered design
+
delivering impact.

Seamless Subscription Management

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Prime Benefit Challenge

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Loyalty Rewards

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Intelligent Fraud Detection

Spend Guard is a fraud detection tool powered by AI and machine learning algorithms. It automatically detects, flags, and reports on suspicious transactions submitted by employees and suppliers.
Full case study available upon request.

Business Problem

Fraud as a problem can affect any business, with potentially millions of dollars of loss. Current auditing methods are largely manual and time-intensive. Other solutions are rules-based and therefore less effective than AI solutions. Spend Guard can proactively and continuously monitor a company’s spend, catching fraud before payments are made.

On-site contextual research, user interviews, and iterative prototype feedback sessions

Testing user flows with different personas to uncover pain points and priorities

Collaboration with machine learning team to understand data patterns and visualizations

Communicating with executive stakeholders to drive alignment on solutions

Wireframe flows for early usability feedback

User-centric designs align with multiple persona goals, providing overviews, actionable detail, and feedback to the ML algorithms

Business Value Insights

Business Value Insights is a customizable set of dashboards providing visibility into a company’s key performance metrics. Spend data is shown as “savings” and drives the value of monitoring and addressing spend trends within the product. Full case study available upon request.

Business Problem

Customers lacked a high-level strategic view of the metrics that drive the most value for their business. The existing list of metrics was extensive and hard to understand for executive users. Users weren’t able to customize and highlight the most important metrics for their company. Metrics prioritized default goals instead of potential savings and actions clearly tied to measurable business improvements.

Discovery explorations led to feature insights

Collaboration with data scientists to map performance metrics to business "value drivers"

Dashboard designs exploring data visualization and interactions

Final designs are responsive, accessible and scalable

App Homepage Refresh

Coupa helps businesses control and optimize their spending. The homepage is the front door to the full suite of products, for both consumers and power users. Users can shop for purchases, request items, check order status, submit expenses, and view daily prioritized tasks. Full case study available upon request.

Business Problem

More agile and design-focused competitors were beginning to win deals by highlighting issues with Coupa's homepage. The visual design was outdated, and though the product was highly customizable, this led to clutter, poor usability, and a lack of guidance for key tasks.

Existing homepage example with outdated, cluttered design

UX research uncovered user pain points and business goals

Roundtable discussions in monthly user groups gathered direct feedback from admins and users

Customizable homepage banners provided visual focus and clear starting point

Custom content templates and icon libraries allowed flexibility while maintaining design standards

Centralized activity center provided full-featured support for most common user tasks

An approachable, modern redesign made the homepage more usable, scalable, and accessible

Supplier Portal

The Supplier Portal connects buyers with suppliers, and enables transactions and information sharing. Suppliers are able to view pending orders, invoices, and payments, and requests for updated information from their customers, all in one place. Full case study available upon request.

Business Problem

The existing portal was outdated in both design and function. It was transaction-focused, and not scalable for future feature innovations which were focused more on building a network and community.

The information architecture needed to be reimagined to allow for this growth, and the visual design needed to provide a more modern, unified user experience.

Existing portal with outdated design and functions

Stakeholder interviews provide vision and roadmap insights

Reimagined information architecture focused content around key user goals

A more modern design needed to unify the many visual styles of our supplier product offerings: marketing sites, email communications, the current portal design, and our buyer-side products.

Redesigned login/signup created a seamless flow from the marketing site to the portal

Refreshed portal design brought together the new IA and the more modern visual style

Mobile Heathcare Education

This app delivered engaging videos and articles to patients, tailored to their specific healthcare needs. Providers used an integrated app to "prescribe" these programs to patients and track their progress.

Guided introduction to custom content, tracking viewing progress

Friendly, engaging videos tailored to patients' specific needs

Sample video program content prescribed for patients

Annotated wireframes, prototypes for user testing, and detailed specifications were all part of the iterative development process

TryEmmi Portal Site

This responsive site allows clients to preview content in the form of videos, interactive phone calls, and articles. In addition to the responsive layout, components like a video player and a custom phone demo were designed to be cross-browser compatible.

Library of content samples including interactive programs, custom phone calls, and articles

Responsive layout and components for mobile devices

Custom components for previewing video content

Interactive call demo for previewing phone content

ClientManager App

This powerful app gives healthcare teams at-a-glance visibility and control of client and patient accounts.
A vast array of internal tools and complex multi-step tasks were consolidated and reimagined into one comprehensive, human-friendly site.

Complex data structure streamlined and organized with teams, groups, and tagging

Integrated search for multi-level client data

Customer support features integrated with Saleforce case logging

Design System with components and guidelines for extensible design

Custom Content Creation App

This custom-built solution allows technical writers and medical illustrators to build health education programs in a collaborative, user-friendly way that fits their creative process. Content is published for display and distribution in a variety of formats such as web, print, and video.

Customized components for image upload and tagging

Version control and autosave error handling

Content is published for simultaneous delivery on desktop, mobile, and print—with responsive design for each modality

EmmiManager App

This scheduling application helps healthcare providers deliver appropriate and timely information to patients. A robust integrated system allows for reviewing activity and compliance.

Integrated patient records with intuitive search and filtering

Simple scheduling of interactive programs, automatically delivered via email or printed instructions

At-a-glance patient activity report, showing views and questions

Design System with components and guidelines for extensible design

StartEmmi Portal Site

Patient-facing portal for viewing tailored healthcare information, videos and interactive programs. Content is available in multiple languages and can be shared with family and friends.

Guided, personalized login for security and compliance tracking

Custom content with progress markers and viewing options for multi-language text, narration, and closed-captioning

Sample interactive program content with navigation

Sample article content with viewing options

Interactive Program Player

This custom program player was built to deliver health education videos as an interactive, engaging experience. Animation and multi-language audio and text are synced for seamless, on-demand delivery across devices. Providers can respond to viewer interactions via an integrated app.

Guided introduction walks through key features that work on any device

Note-taking feature including flagging content for later discussion with a physician

Interactive and personalized program content is tailored to each viewer and health condition

Interactive Voice Response

These custom, intelligently interactive phone campaigns support and inform patients about chronic conditions, aftercare, or population health issues. Complex health information is delivered in a friendly, human-paced way that is easy to understand and respond to.

Intelligent response handling and narration make the automated call feel like a real conversation

Detailed insights and action reports are delivered after each call campaign

Listen to a demo call:

Cortext Secure Communication

This messaging application ensures the security and privacy of medical data while removing barriers to patient care, improving clinical workflows. Native apps on mobile and desktop platforms work together for a seamless experience.

Workflow-specific solutions for high-priority messages

Integrated native applications for Mac and PC